We can all face problems that seem complicated or intimidating. At Citizens Advice, we believe no one should have to face these problems without good quality, independent advice.
Our network of charities offers confidential advice online, over the phone, and in person, for free.
When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.
That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.
With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people. Our data often challenges prejudices and assumptions. government, regulators and companies have all made changes when we’ve shown that they are causing problems or making people’s lives harder.
As the problems people face have changed over time, so has the advice we offer. Benefits, debt and housing are areas we have worked on throughout our 80 year history - and they will always be central to what we do. But we’re increasingly working on very different kinds of problems too: from consumer rights and understanding pension choices, to helping people who are acting as a witness in court.
That’s why we’re here – to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Our Opportunities
Assessors carry out an initial assessment to decide the best next steps for clients – do they need information, an advice interview, or can another agency help them better?
Initial Contact team members carry out a quick, 5-minute assessment to decide upon the best next steps for clients – do they need information, to be seen by an assessor or adviser, or can another agency help them better?
A generalist adviser sees clients who have been assessed as needing further help to explore and resolve their problems.