Volunteer adviser for Citizens Advice in Redcar.

What You'll Do: 

Our Volunteer Advisers talk to clients face to face, over the phone or by email.  They find out what the client’s problem is and explore the options available to sort it out.  Advisers explain to the client what options they have so that the client can find a way forward.   They may also give practical help such as completing forms, writing letters or making telephone calls.  They finish by writing up a summary of the clients’ problem and what action they have taken. There will always be a supervisor present for help and guidance, and you will be part of our lovely team of volunteers.

Why You'll Love It: 
Our goal is to help everyone find a way forward, whatever problem they face. You will be helping clients to find a way forward witha wide variety of issues including problems with benefits,  debts and consumer issues.
What You'll Learn: 
Full training on a wide range of issues is given. This is online and can be completed at your own pace.
What We're Looking For: 
have experience in an advice or advocacy role be friendly and approachable be non-judgmental and respect views, values and cultures that are different to your own have good listening skills have excellent verbal and written communication skills have good maths and IT skills be able to understand information and explain it to others be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection be willing to undertake ongoing training  to ensure your knowledge in your role is kept up to date
Summary
Volunteering
Community
Poverty
Disability
Homelessness
Redcar and Cleveland
26 Weeks Minimum
8 Hours / Week
Skills you will develop: 
Problem Solving
Research
Written Communication
Adaptability
Crisis Management
Requirements: 
In-Person Interview
Over 18
Training
These documents must be completed: 

Similar Opportunities

 
Enhanced Care Volunteer
North Tees and Hartlepool NHS Foundation Trust
Min. 26 Weeks Minimum weeks
Enhanced Care Volunteer
Volunteering

 
Emotional Wellbeing Practitioner
The Bungalow Partnership Registered Charity Number 1160501
Min. 39 Weeks Minimum weeks
Emotional Wellbeing Practitioner
Volunteering
Community, Mental Health, Young People, Families

Opportunities to help support children, young people and families.

 
Therapeutic Care Volunteers at South Tees Hospitals NHS Foundation Trust
Therapeutic Care - South Tees Hospitals NHS Foundation Trust
Min. 0 Weeks Minimum weeks
Therapeutic Care Volunteers at South Tees Hospitals NHS Foundation Trust
Volunteering

Therapeutic Support provides volunteering opportunities in the following roles: Administration volunteers Chaplaincy volunteers Holistic centre volunteers Macmillan volunteers Therapeutic care volunteers (Patient Facing) Wayfinder volunteers

Related Articles

Volun-tees
Shrishti - Singing her heart out
Community Gospel Choir - Festival Teesside
Volun-tees
July Newsletter
We hope you are enjoying the Summer Break
Volun-tees
Kingsley - Building Connections at Middlesbrough Citizens Advice Bureau
Microsoft 365 and Okta Support Volunteer