Support Group Volunteer

Support Group Volunteer 

Department: Wellbeing

Location:  Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW

Time Requirement:  Flexible to suit you, 2-3 hours a week

DBS Check needed? Yes standard

Age Requirements: From 18 years old plus

Role Summary: To support patients who access the wellbeing centre group/programme. To ensure that patients have a positive outcome when using the service. To support the wellbeing coordinator within the group/programme. 

Key Responsibilities

• Support patients who attend the Wellbeing centre sessions.
• Meet and greet the patients in reception and welcome them into the hospice.
• Welcome them into the Wellbeing centre, offer and provide any refreshments.
• Engage with patients to provide therapeutic care and interaction.
• Offer companionship that will provide comfort if appropriate.
• Report any changes to Wellbeing centre staff.
• Chat about the patient’s history and interests, reminisce using; memory boxes, photographs and music etc.
• Accompany patients with staff permission (within and outside the wellbeing centre environment) to allow them the freedom to walk around thereby reducing restrictions that may lead to escalation of behaviours.
• Engage in general conversation and actively listen to patients.
• To assist Wellbeing staff to facilitate and deliver group sessions, supporting patients to participate as appropriate.
• To act as an ambassador for the palliative care team and promote the hospice service.
• Adhere to all Hospice Policy and Procedures.

Personal qualities:

• Compassion and empathy
• Tact and sensitivity
• Excellent communication skills
• Ability to work as part of team
• Good attention to detail
• Polite and approachable
• Professional approach

Training requirements:

As a Support Group Volunteer you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role

Support and supervision:

Your first line of support and for any enquiries will be wellbeing coordinator in the designated group to support you in your role. You will also have a buddy from the wellbeing centre to support you as well.

Communications:

The wellbeing coordinator will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms.

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.